Return and Refund Policy

At studyvn, we pride ourselves on our product quality and are committed to your satisfaction. However, if you are unsatisfied with your purchase, we offer a straightforward return and refund process.

RETURN ELIGIBILITY

- Returns are accepted within 30 days of purchase.
- Items must be in new, unused, unwashed, and undamaged condition.
- Original tags must be attached.
- Items must be in their original packaging.
- A valid proof of purchase, such as an original receipt or gift receipt, is required.

RETURN PROCESS

Initiate Your Return

Please contact our Customer Service team at contact@studyvn.com.

- Indicate the item(s) you would like to return and the reason for the return.
- Wait for return instructions.

Return Address:
30 N Gould St Ste R Sheridan, WY 82801 United States

Prepare Your Return

- Package the item(s) securely in the original packaging.
- Ensure items are free of stains, makeup, deodorant, or signs of wear.
- Include all original accessories and documentation.

Ship Your Return

- Send the package to the address provided by Customer Service.
- We recommend using a trackable shipping method.
- Keep your proof of postage and tracking number for reference.

REFUND PROCESS

- Most returns are processed within 5–7 business days after receipt.
- Refunds are typically processed within 14–21 business days of receiving your return.
- The refunded amount will include the cost of the item(s) and any applicable sales tax.
- Shipping costs are generally not refunded unless under extenuating circumstances.
- Refunds for purchases with original receipts will be issued to the original form of payment.
- The timing of the refund’s appearance on your statement depends on your financial institution.
- Returns with gift receipts will receive a Merchandise Credit for the amount on the receipt.
- A $10 return fee will be deducted from your refund amount.

RETURN SHIPPING COST

For returns due to personal preference or incorrect purchases, the customer is responsible for return shipping costs.

If you receive a damaged or incorrect item, studyvn will cover the return shipping fee. Please email clear photos of the issue to our Customer Service team before initiating the return.

If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee will be based on the express company chosen by the consumer.

If the return is due to our error, such as goods received being damaged or incorrect, the consumer is not required to bear the shipping fee.

SPECIAL CIRCUMSTANCES

- Damaged, defective, or incorrect items must be reported within 7 days of delivery.
- We are not liable for returned packages lost or stolen in transit.

EXCHANGES

We do not offer direct exchanges. You are welcome to return your item(s) and repurchase them in your desired size or color.

NON-RETURNABLE ITEMS

- Items that have been worn, altered, laundered, or damaged after receipt.
- Items returned without original packaging or tags.
- Items received after the 30-day return window.

RESERVED RIGHTS

studyvn reserves the right to:

- Limit or refuse returns from customers with an excessive return history indicative of “wardrobing”;
- Limit or refuse returns from customers with a history of returning worn, altered, laundered, damaged, or incomplete items;
- Limit or refuse returns in cases of suspected fraudulent or criminal activity;
- Refuse service to any customer or entity due to actions similar to those noted above; and
- Discard any non-studyvn items sent to our Distribution Center.

QUESTIONS OR CONCERNS

If you have any questions about our Return & Refund Policy, please contact our Customer Service team at contact@studyvn.com.

By purchasing from studyvn, you agree to the terms of this Return & Refund Policy. We reserve the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.